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Rise of Industrial East Asia and Its Implications for the Developing World 
Through the Patient's Eyes: Collaboration between Patients and Health Care Professionals
23 May - 30 May, 1998
(Session 356)
 The Challenges of an Aging Society

Faculty:
Donald Berwick - President and Chief Executive Officer, Institute for Healthcare Improvement, Boston
Jo Boufford - Dean, Robert F. Wagner Graduate School of Public Service, New York University
Tom Delbanco  
Susan Edgman-Levitan - President, The Picker Institute, Boston
David Griffith  
Julia Neuberger - Chief Executive, King's Fund, London, England
Guenter Ollenschlaeger - Director, Agency for Quality in Medicine, Cologne, Germany
Harvey Picker  
Diane Plamping - Chair, Tower Hamlets Healthcare Trust, London, England
Richard Rockefeller - President, The Health Commons Institute, Portland, Maine

Abstract:
The healthcare industry is rapidly evolving in terms of the quality and reach of its services. Unfortunately, this evolution sometimes takes place at the expense of the very patients it is meant to serve. Financial constraints on public and private healthcare systems, and scientific advancements, which sometimes outpace humanitarian application, have created an environment in which the patient tends to be excluded from the healthcare equation. This session focused on the improvement of the quality of care, with an emphasis on patients’ perceptions and experiences, and on helping healthcare providers to be more responsive to patients’ needs. Session participants explored various means for evaluating patients’ needs (e.g., focus groups, interviews, surveys), and innovative strategies for improving the provider/patient relationship. Emphasis was placed on providing an analytical framework that was commonly understood and available for actual practice when participants returned to their communities.

Session Faculty

Julia Neuberger
 
Richard Rockefeller

 
Related SGS Programs
The Greatest Untapped Resource in Healthcare? Informing and Involving Patients in Decisions about Their Medical Care
12 Dec - 17 Dec, 2010
 


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